Our refund terms.

Time to check whether the paid plan works for you, after your free trial.

14 days to request a refund

You can request a full refund of your first payment for a Monits subscription, monthly or annual, within 14 days of that charge. The refund covers the amount actually paid, after any discount. This guarantee applies once per billing account. It does not cover subsequent payments, including renewals.

The period starts on the date of the first successful payment shown on your invoice. The 7-day free trial comes before that payment and does not reduce the refund period.

This guarantee covers first payments made on or after Oct 30, 2026.

How to request a refund

Email [email protected] from your account email address before the period ends, including your invoice reference. Your request’s send date determines eligibility. No proof of dissatisfaction is required.

After the request is accepted

The refund is issued through Stripe to the payment method used for the purchase. The time it takes to appear in your account depends on your bank. The paid subscription is canceled and your workspace returns to Free.

Cancellation and refunds

You can cancel in the Stripe portal. Canceling before the trial ends prevents the first charge. After a payment, cancellation alone is not a refund request: contact us within the guarantee period.

This commercial guarantee does not limit your legal rights.